Free Shipping on Orders over €155 14 Day Free Return Policy Free Shipping on Orders over €155 14 Day Free Return Policy Free Shipping on Orders over €155 14 Day Free Return Policy Free Shipping on Orders over €155 14 Day Free Return Policy Free Shipping on Orders over €155 14 Day Free Return Policy Free Shipping on Orders over €155 14 Day Free Return Policy

Returns and complaints

Returns / complaints procedure

Would you like to replace or return a Lejaan product? Would you like to file a complaint? The procedure for returning products to us is simple and free of charge.

Step 1: Fill in the returns / complaints form

Fill in the form attached to your order. Check the product you wish to return / are not happy with and indicate the quantity.

You can find the form attached to each package. A returns / complaints link is also indicated in the email with your order. Registered customers can find the form for each of their orders in the "My Orders" section.

Step 2: Pack the product

Returned products must be unused, in their original condition and returned in the original packaging. You have 14 days to decide, after that products cannot be returned or replaced.

Step 3: Take it to Zásilkovna

You can return your package free of charge at any Zásilkovna point. All you need is the number indicated on the form. The Lejaan team will handle your request as quickly as possible, within no more than 30 days.