Dispute Resolution
Out-of-court handling of consumer complaints is provided by the Seller via the electronic address customerservice@lejaan.cz. Information on handling the Customer's complaint will be sent by the Seller to the Customer in accordance with these GTC. In the event that a consumer dispute arising from the contract arises between the Seller and the Customer, which cannot be resolved by mutual agreement, the Customer may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is:
Czech Trade Inspection (Česká obchodní inspekce)
Central Inspectorate – section ADR
Štěpánská 44
110 00 Prague 1
Email: adr@coi.cz
Web: adr.coi.cz
whereas further details are available here: https://www.coi.cz/en/information-about-adr/
The Customer shall use also platform for dispute settlement online, which is established by European Commission on following address: http://ec.europa.eu/consumers/odr/
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We created a separate website for customers located in Slovakia at , where you can sign in to your account. If you would like to move your account to our Czech Republic site, please contact our Customer Care via e-mail customerservice@lejaan.cz, or call +420 725 436 172 or reach out to us by live chat.
We created a separate website for customers located in the Czech Republic at , where you can sign in to your account. If you would like to move your account to our Slovakia site, please contact our Customer Care via e-mail customerservice@lejaan.cz, or call +420 725 436 172 or reach out to us by live chat.