Returns & Exchanges

Return/Complaint Procedure

Do you want to return or make a complaint about some Lejaan products? We are here for you. Returns are simple and free of charge.

Right of Withdrawal (EU)

As a consumer, you have the right to withdraw from the contract without giving any reason within 30 days from the delivery of the last item in the order.

Please inform us of your decision before the deadline via email at customerservice@lejaan.cz or by phone at +420 725 436 172. Then send the goods back to us.

Return Conditions

The goods should be returned in their original condition. You are responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds

We will refund your money within 14 days of receiving the returned goods, using the same payment method you used for the original transaction, unless we agree otherwise.

Order Cancellation

Orders can be cancelled free of charge until they have been prepared for dispatch. Contact us as soon as possible at customerservice@lejaan.cz or +420 725 436 172.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply, for example, to:

• goods made to order or customized according to the consumer's wishes,
• perishable goods,
• sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed by the consumer.

Complaints

In case of a defect or damage to the goods, please contact us at customerservice@lejaan.cz or +420 722 920 930. We will handle the complaint in accordance with applicable legislation.

1. Choose whether you want to return or claim the goods and follow the instructions.

2. Enter the order number (01234) or the email address you used for the purchase.

Retino will guide you through the entire process step by step. Returns are also free here.